Service Managers' Home

The place for new services managers to find ideas and resources

As a new service manager, the job may seem to be a little daunting to start with but a well-managed service needn't be a hassle.  Here are some resources, case studies and ideas to make the job a bit easier.  

Service Managers for communities

A Smallism Qualified Service Manager (SQSM) takes the politics out of service provision reporting directly to the local community and directly hired and fired by the community.  The job involves negotiating contracts with other services providers, managing changes to service provision, exploring alternative options for service improvement and improving service provision.